Refund policy

Return and Exchange Policy

We guarantee product quality upon delivery. If items arrive damaged, defective, or incorrect, contact us within 7 days for free replacement or refund. Due to cold-chain requirements, we cannot accept returns for change-of-mind purchases.

Damages and Issues

Please inspect your order upon reception. If the item is damaged or defective, please contact us immediately at order@gdsbio.com. We will evaluate the issue and determine the best course of action to make it right.

Exchanges

We understand that sometimes an exchange may be necessary. If you need to exchange an item due to a defect or damage, please contact us at order@gdsbio.com. We will guide you through the process and provide instructions on how to proceed with the exchange.

Shipping and Handling

For exchanges, we will cover the shipping costs for the return of the damaged or defective item. Once we receive the item and verify the issue, we will ship the replacement item to you at no additional cost.

Contact Us

If you have any questions or concerns about our return and exchange policy, please do not hesitate to reach out to us at order@gdsbio.com. We are here to assist you and ensure your satisfaction.